Telecor Connect, CTI station
application, integrates full telephone functionality into a PC.
Connect gives the user more
control over calls than an ordinary phone, including a personal phonebook,
speed dial, and keystroke shortcuts. Up to ten calls can be received
simultaneously. At the same time, operator functions such as transfers,
conference calls, and call screening occur on the desktop, with the click of
a mouse. And the integrated TAPI service provider enables the use of
off-the-shelf applications for screen pops and customer database
interaction.
TELECOR
Connect Features
Account
Code Tool
Allows
efficient tracking of calls by coding calls for SMDR tracking.
ACD
Status Window
User can
monitor Automatic Call activities such as the number of users logged on or
the number of calls in the queue.
Away
From Desk
Notifies user
of incoming calls when away from his desk.
Blind
Hold
User can place
calls on hold without connecting to the call.
Dynamic Data Exchange (DDE)
Integrate with
DDE-friendly applications to share data and commands.
Discreet Call Screening
Enables user
to preview incoming calls through Caller ID prior to answering them.
Display Messaging
User can send
a text message when transferring a call to an extension.
Extensions List
User can look
up internal phone numbers quickly and easily.
Personal Phonebook
User can
customize up to 1,000 speed dial entries.
Phone System Directory
Includes user,
ACDs, Groups and Guest Mailboxes.
Simultaneous Call Handling
Can accept up
to 10 calls at the same time.
Station Status
Monitor five
different stations, Groups, ACDs, or conference rooms. Allows direct-dial by
double-clicking the desired station.
Telephony Applications Programming Interface
(TAPI)
Integrate
with TAPI compliant applications to perform screen pops and call control.
Voice Mail Message Indicator
Alerts user to
new voice mail messages.
Caller ID Name and Number
Enables user
to transfer Caller ID information to other extensions throughout the system.
Call Bar
Miniature
version of the Calls window that enables user to make and receive calls
without running
Connect
in full screen
mode.
Telecor Attendant Software
Click Image to Enlarge
The reception
desk becomes a productivity powerhouse.
In a growing business, the ability for employees to
multitask is essential. Telecor Attendant software allows you to realize the
full potential of your entire staff, so higher call volume and increased
work load translate into maximum profitability.
Telecor Attendant Software is a powerful application for the primary
answering position that enables businesses to manage heavy phone traffic
efficiently. The need for a separate switchboard is eliminated by
integrating the receptionist console with a PC,
easily moving between windows to route incoming calls.
In addition to incoming calls, the screen shows extension activity and
transfer progress. Attendant messaging allows a short text message to be
transferred with each call. Special on-screen call handling buttons such as
park, transfer, and hold simplify operations.
Between calls, the receptionist can work in other Windows®-based
applications, moving between windows with a simple point and click to route
incoming calls.
Attendant Features
ACD Group
Information
Enables
monitoring of ACD activity.
Caller
Database
Builds a
database of previous callers and where those calls have
been
transferred.
Caller ID Name
and Number
Enables user
to transfer Caller ID information to other extensions throughout the system.
Call Merging
Permits the
Attendant user to merge two external calls.
Conference
Room Information
Enables
monitoring of conference call activity.
Discreet Call
Screening
User can
preview incoming calls through Caller ID prior to answering them.
Display
Messaging
User can send
a text message when transferring a call to an extension.
Drag-and-Drop
Transfer
Calls can be
transferred with a click of the mouse.
Extension
Status
Shows which
extensions are in use, in DND mode, or have voice mail at any given time.
Messaging
Attendant
can
send a text message when transferring an outside call to an extension.
Personal Speed
Dial
Program up to
1,000 personal phone numbers.
Resizeable and
Arrangeable Layout
User can
customize his Attendant windows.
